C4 has been honored with a top Best Practices Award in Consumer Satisfaction by the Mental Health Corporations of America (MHCA). The national award was received in the category of Outpatient Services: Drug and Alcohol.

In surveys conducted over a 12-month period, Recovery Point consumers scored the highest in consumer satisfaction, scoring a 4.25 on a scale of one to five. Nineteen top substance use providers from across the country competed in the category.

Recovery Point director Linda Malstrom said the award was the direct result of her staff’s dedication.

“Support staff greet our clients and make them feel truly welcome,” Malstrom said. “Although the work our clinical staff does is extremely stressful, they find the energy to persevere because of their commitment to clients.”

“Not only do our clients constantly acknowledge us with their recovery efforts, but we now know they acknowledge our efforts in their journey.”

Every year, Recovery Point provides substance use treatment for nearly 1,100 adults. About fifty percent receive both substance use and mental health services.

C4 is one of nine Illinois behavioral health care organizations in MHCA, a national association of high performing behavioral healthcare service organizations. Membership in MHCA is by invitation only and applies primarily to the CEO with some programs targeting top management staff.